Strategic Implementation is the final stage of Thrive Consulting’s process, focused on deploying the tools and strategies developed in previous phases. In this phase, we train key personnel within the organization to operate, iterate, and continuously improve the customer experience (CX). Additionally, we offer a complementary service for designing tactical and marketing strategies, aligned with measurement systems and customer journey mapping.
Methodology
Executive and Managerial Training:
Specialized training for managers and directors, focused on:
• Iterative process to improve and address critical CX touchpoints.
• Efficient use of information and dashboards by department for monitoring and decision-making.
Creation of the Improvement & Transformation Committee:
• Knowledge transfer from previous phases to a strategic group of key personnel.
• Establishing an iterative process to ensure CX improvements are sustainable over time.
Complementary Service:
Development of personalized tactical and marketing strategies, based on:
• The customer journey and collected data.
• Measurement systems to ensure that actions are trackable and generate clear benefits.
Final Results
Developed Internal Capabilities:
• Executive and managerial staff trained to conduct internal research, iterative analysis, and CX adjustments.
Guaranteed Continuous Improvement:
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Improvement & Transformation Committee functioning as the core driver to sustain CX evolution.Tactical and Marketing Strategies:
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Measurable actions designed in alignment with the customer journey, generating clear and direct results.
Phase Value
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Proposition Strategic Implementation ensures that companies not only adopt the tools and processes developed but also gain the skills and structures needed to operate independently, maximizing the long-term impact of CX.
Strategic Implementation